Smart suggestions, your decisions.

Every piece of AI in myaccountant works the same way. It surfaces something useful, explains why, and waits for you to accept, adjust, or dismiss it. Nothing posts, nothing lodges, nothing is final until you say so.

The principle, in one paragraph.

myaccountant uses AI for one job — handling the repetitive judgement calls so you can focus on the decisions that actually matter. Every AI feature shows you what it's suggesting, the confidence it has, and a short reason. You scan, you accept the obvious ones, and you spend your attention only on the ones that deserve it. Nothing happens without your confirmation.

Where the AI shows up.

Seven places, across four parts of the platform. Each one follows the same pattern — it notices something, it shows you, you decide.

In your personal money

Deduction finder.

Scans your personal spending and flags transactions that look like tax deductions — work-from-home costs, professional memberships, vehicle running, education. Each flag comes with a short explanation and a confidence rating. Accept the ones that apply; the platform remembers the merchant for next time.

Smart budget builder.

Looks at your last six months of spending in each category, removes one-off outliers like a holiday flight, and suggests a realistic monthly budget. You start from a number that reflects your actual life, not an empty form.

Recurring expense detection.

Spots the subscriptions, bills, and regular charges hiding in your accounts, predicts the next payment date, and shows you a running monthly total. Surprise debits stop being surprises.

In your documents

Receipt and invoice extraction.

Upload a photo or a PDF. The platform reads the vendor, the date, the amount, the GST, and the line items — each with its own confidence rating. You review, fix anything that needs fixing, and accept. A twenty-minute job becomes a thirty-second one.

In your rental property

Property manager statement extraction.

Forward your monthly rental statement to a dedicated address. The platform reads the PDF, pulls out every income and expense line, suggests a category for each, and groups them against the right property. Review, adjust, post — one click.

In your bank feed

Smart categorisation.

As uncategorised transactions arrive, each one comes with a suggested category, a confidence level, and a short reason — so you can scan and confirm instead of thinking about every line.

Personalised learning.

The more you use the platform, the more it matches your preferences. If you categorise the same merchant a certain way a few times, future transactions from that merchant get the same treatment — without you writing a rule.

Four things every AI feature does. Without exception.

Shows its confidence.

Every suggestion carries a confidence indicator — high, medium, low. High-confidence suggestions are designed to be accepted at speed. Low-confidence ones are designed to slow you down. The AI tells you which is which.
Explains itself.

Alongside each suggestion is a short reason — a phrase or a sentence saying why this category, why this deduction, why this total. You see why, not just what. If you disagree, you know what you are disagreeing with.
Waits for confirmation.

No AI suggestion in myaccountant posts a transaction, files a return, or sends money on its own. The platform suggests. You confirm. Until you confirm, nothing is final.
Can be undone.

Every accepted suggestion is reversible. Change the category, override the extraction, dismiss the budget recommendation. The original suggestion is preserved in the record; your change is logged as a new event. Your books stay accurate to your decisions.

What our AI is not doing.

Not giving financial advice.

myaccountant shows you your position. It does not tell you what to do with it, recommend investments, or suggest tax-minimisation plans. Those conversations belong with a human adviser. The line between "showing" and "advising" is where regulated financial advice begins in Australia, and we sit on the showing side of it.
Not lodging without your authority.

No AI submits a BAS, an IAS, a tax return, or an STP pay event on its own. Every lodgement requires your explicit action or your accountant's explicit action. The platform prepares the numbers; the human authorises the submission.
Not replacing your accountant.

AI makes bookkeeping faster. It does not replace the judgement your accountant brings to your tax planning, your structure decisions, or your advisory work. A better handoff to your accountant is the point.
Not using your data to train external models.

We do not send your data to external AI providers for the purpose of training models. Your transactions, your documents, and your categorisations stay yours — used to serve you, not to improve anyone else's platform.

What happens to your data.

Your data lives on Australian servers. It is encrypted in transit and at rest. Your AI-assisted Workflows and suggestions run inside our infrastructure, and your source documents, transaction records, and categorisation history are retained for as long as you keep your account — plus any period the ATO legally requires for records you have lodged against. We do not sell your data. We do not share it beyond the processors we need to run the service. The full detail on data handling, encryption, hosting and export lives on the Trust page.

The full data-handling specification →

What you can do, at any time.

See the reason. Every suggestion shows why. If you want more than the one-line explanation, the detail is one click away.
Override any suggestion. Change the category, correct the extraction, dismiss the budget recommendation. Your decision replaces the AI's; the record shows both.
Turn a suggestion off. If a particular kind of suggestion is not useful to you, switch it off. Per-feature controls live in Settings.
Export everything. Source documents, transactions, categorisation history, audit trails — all exportable at any time, in formats your next platform can read.
Ask a person. Email privacy@myaccountant.com.au with any question this page does not answer. A human responds within five business days.

When the AI gets something wrong.

AI suggestions are right most of the time. They are not right every time. A new document format throws the extraction off. A merchant changes its name and the categorisation drifts. A confidence indicator reads medium when the answer is obvious, or high when the field was harder than it looked. This is the nature of the technology, and we do not pretend otherwise. Every suggestion is reviewable before you accept it. Every accepted suggestion is reversible after. When a pattern of errors recurs, we fix the feature itself — and the fix applies to every user who runs it after.

How this page stays true.

This page is reviewed whenever a new AI feature ships, whenever the regulatory environment shifts, or whenever something else on the page stops being true. We do not commit to an annual schedule because the honest cadence depends on what is happening in the platform and in the law. When the page changes, it changes; when it does not, it does not.